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THE WINTER GARDENS RETURNS TO BECKENHAM  

privacy policy 

Privacy Policy
Beckenham Winter Gardens
Last updated: 29 October 2026
1. Introduction
Welcome to Beckenham Winter Gardens.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase tickets or attend Beckenham Winter Gardens.
Beckenham Winter Gardens is a seasonal winter event running from 21 November 2026 to 3 January 2027 in Beckenham, featuring festive attractions including ice skating and Big Wheel experiences.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of this policy, “we”, “us” and “our” refer to the organiser of Beckenham Winter Gardens.
Event organiser: [Insert legal business or company name]
Registered address: [Insert business address]
Contact email: [Insert privacy contact email]
Website: [Insert website URL]
2. Information We Collect
When you interact with Beckenham Winter Gardens, we may collect the following types of personal information:
Personal and contact information

  • Name and surname.

  • Email address.

  • Telephone number, where provided.

  • Billing address, where required for a transaction.

Ticket and booking information

  • Ticket type and attraction booked, including ice skating and Big Wheel experiences.

  • Booking reference, ticket quantity, session date and time.

  • Booking history and transaction status.

  • Information needed to respond to booking enquiries or resolve ticketing issues.

Payment information
Payments are processed through our chosen payment provider or ticketing platform. We may receive confirmation of payment, transaction references and limited payment-related details. Full payment card details are generally handled by the payment provider rather than stored directly by us.
Website and technical information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited and website usage data. Cookies and similar technologies may also collect information, subject to applicable consent requirements.
Customer communications
We may retain information you provide when contacting us by email, through our website, via social media or through customer support channels.
3. How We Use Your Information
We use your personal information for the following purposes:

  • Ticket sales and bookings: To process your purchase and issue your tickets or booking confirmations.

  • Event administration: To manage ice skating sessions, Big Wheel bookings, entry arrangements and customer attendance.

  • Customer service: To respond to enquiries, booking changes, complaints and requests for assistance.

  • Event updates: To communicate important information regarding your booking, including changes to session times, operational arrangements, safety information or event cancellations.

  • Payments and financial records: To process transactions, manage refunds where applicable, prevent fraud and maintain accounting records.

  • Website improvement: To understand how visitors use our website and improve its functionality and user experience.

  • Marketing: To send promotional emails or other marketing communications where we have an appropriate lawful basis, including consent where required.

  • Legal and regulatory obligations: To comply with applicable laws, regulations and lawful requests.

We will only use your personal information for purposes that are lawful and compatible with the reasons for which it was collected.
4. Our Lawful Basis for Processing
Under applicable data protection legislation, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we rely on the following lawful bases:
Contractual necessity: Where processing is necessary to complete your ticket purchase, provide your booked experience or communicate information essential to your booking.
Legal obligation: Where we must retain or disclose information to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing event operations, maintaining website security, preventing fraud and improving customer service, provided these interests do not override your rights.
Consent: Where you have given permission for a particular use of your information, such as certain marketing activities or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
5. Marketing Communications
We may offer the opportunity to receive updates about Beckenham Winter Gardens, future events, special offers and other relevant promotions.
Where required by law, we will obtain your consent before sending direct marketing communications electronically.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to a booking you have made.
We will not sell your personal information to third parties for their own marketing purposes.
6. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate Beckenham Winter Gardens and deliver the services you have purchased.
These may include:

  • Ticketing and booking providers: To process ticket purchases, issue tickets and manage bookings.

  • Payment providers: To process payments and help prevent fraudulent transactions.

  • Website and hosting providers: To maintain our website and associated digital services.

  • Email and communication providers: To send booking confirmations, operational updates and permitted marketing communications.

  • Event delivery partners: Where necessary to manage attraction bookings, customer access, safety or the delivery of your experience.

  • Professional advisers and authorities: Where required for legal, regulatory, accounting or law enforcement purposes.

We only share information where there is an appropriate reason and lawful basis for doing so.
Some service providers may process information outside the United Kingdom. Where this occurs, we will ensure that any required legal safeguards are in place.
7. Payment Security
Payments for tickets and experiences are processed using the payment methods made available during checkout.
We take reasonable steps to ensure that appropriate security measures are in place to protect payment-related information.
We do not intend to store full payment card details on our own systems. Payment information may be handled and retained by the relevant payment provider in accordance with its own privacy policy and security obligations.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure that the website operates correctly and to understand how visitors interact with it.
Cookies may be used for:

  • Essential website functionality.

  • Remembering relevant website preferences.

  • Measuring website traffic and performance.

  • Advertising and marketing, where applicable.

Non-essential analytics and advertising cookies will only be used where the required consent has been obtained.
You can manage your cookie preferences through our website's cookie settings, where available. You may also be able to manage cookies through your browser settings.
For more information, please refer to our Cookie Policy, if provided separately on our website.
9. Data Retention
We will retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including meeting legal, accounting and reporting obligations.
Retention periods will depend on the type of information and the reason it was collected.
For example:

  • Booking information: Retained for the period necessary to administer the event, resolve booking enquiries and meet applicable record-keeping obligations.

  • Financial records: Retained for the period required by applicable tax and accounting laws.

  • Marketing information: Retained until you unsubscribe or withdraw consent, or until the information is no longer needed for the relevant purpose.

  • Customer service communications: Retained for as long as reasonably necessary to resolve enquiries, manage disputes and maintain appropriate records.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate staff procedures and the use of reputable service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Subject to applicable law and any relevant exemptions, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request the deletion of your personal information in certain circumstances.

  • Restriction: Ask us to restrict how we process your information in certain circumstances.

  • Objection: Object to certain types of processing, including direct marketing.

  • Data portability: Request a copy of certain information in a commonly used electronic format where the legal conditions apply.

  • Withdraw consent: Withdraw consent where we rely on it to process your information.

To exercise your rights, please contact us using the details provided in Section 1.
We may need to verify your identity before responding to certain requests. We will respond within the time limits required by applicable law.
12. Children's Privacy
Beckenham Winter Gardens may be attended by families and children.
Where a parent, guardian or accompanying adult makes a booking on behalf of a child, we may process the information necessary to administer that booking and provide the relevant experience.
We do not knowingly collect more personal information about children than is reasonably necessary for the relevant purpose.
Where consent is required for online services or marketing directed at children, we will take appropriate steps to comply with applicable legal requirements.
13. Photography, Filming and Event Imagery
Photography or filming may take place at Beckenham Winter Gardens for event documentation, promotional content or marketing purposes.
Where identifiable individuals are captured and their images are used as personal data, we will consider the applicable data protection requirements and provide appropriate information or obtain consent where required.
We will take particular care when using images of children and will apply appropriate safeguards.
If you have concerns about an identifiable image of you being used, please contact us using the details in Section 1.
14. Ticket Refunds and Booking Information
Tickets for Beckenham Winter Gardens, including ice skating and Big Wheel experiences, are intended for specific dates, sessions or periods of operation.
Tickets are non-refundable as standard, including where a customer changes their mind, cannot attend or arrives late, subject to applicable consumer law and any refund rights that may apply.
Your personal information may be used to administer booking enquiries, assess refund or exchange requests and communicate any changes to your booking.
Nothing in this Privacy Policy affects your statutory rights.
Please refer to our separate Ticket Terms and Conditions for the full terms relating to cancellations, refunds, exchanges, event changes and operational closures.
15. Third-Party Websites
Our website may contain links to third-party websites, including ticketing platforms, payment providers and social media services.
These websites operate under their own privacy policies and terms. We are not responsible for the privacy practices of external websites, and we recommend reviewing their policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, service providers or legal obligations.
Any updates will be published on our website with a revised “Last updated” date.
We recommend checking this page periodically to remain informed about how your personal information is handled.
17. Contact Us and Complaints
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is used, please contact:
Beckenham Winter Gardens
Organiser: Beckenham Winter Gardens
Email: info@thewintergardensuk.com
Address: [Insert business address]

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